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COMMUNICATION/PERSUASION

"To get your ideas across use small words, big ideas, and short sentences." -- John Henry Patterson

"Begin with praise and honest appreciation. Call attention to people’s mistakes indirectly. Talk about your own mistakes before criticizing the other person. Ask questions instead of giving direct orders…Make the fault easy to correct. Make the other person happy about doing what you suggest." -- Dale Carnegie

"The organization that can’t communicate can’t change, and the corporation that can’t change is dead." -- Nido Qubein

"The goal of effective communication should be for listeners to say, ‘Me, too!’ versus ‘So what?’" -- Jim Rohn